Helping our customers

COVID-19 measures

Keeping people safe, and your organisation mobile.

In response to the outbreak of coronavirus (COVID-19) we are working to ensure that we can continue to provide services to keep you safely on the road - and support limiting spreading the virus.

We would like to therefore ask for your cooperation to ensure we can offer the necessary support during these challenging times.

As soon as there are new measures or updates regarding our services, you will find them here.

Repair, maintenance and tyre availability 

A big “Thank you” to the large number of committed independent garages in our network who are continuing to support our drivers with maintenance and repairs.
Many vehicles will need work in the coming weeks, so if you have a maintained contract you must use our Service Booking line – 0345 250 0000 – to book work. It’s vital that we control the service slots, so we can prioritise key workers and those most in need, while making sure your job is handled promptly.
Booking in directly with the garage will hamper our efforts to allocate the slots fairly, so we may reallocate bookings if they are not made through our Service Booking line
For your safety and the safety of others, please keep your vehicle in a roadworthy condition – you can read the Government’s guidance about how to check your vehicle is safe to drive here.*
Some garages are restricting some services such as collection and delivery – and we are urging customers to clean their vehicles before handover. 'While you wait' servicing, MOT and tyre booking has been suspended.

Financial Support

If you are experiencing financial hardship, and need help, please contact us. We will look for ways to support you, and discuss your options around financial support to maintain your agreement or the early release from your contract. 

Request Financial Support

Already made a request for a Payment break? Please allow up to 21 days for a response from us, in the meantime you’ll find lots of useful information in our regularly updated FAQs. We’re dealing with an unprecedented number of requests and working hard to get to your request as quickly as possible.

Response times

To help us support front line personnel and their vehicles we would also like to ask for your patience and understanding if it takes longer to respond to your query.

Latest information

If there are changes in our services, you can find the latest updates here.

  • Accident Management

    If you have Accident Management cover in your contract, our accident management partner is available as usual. Contact us on our DriverLine 0344 493 7659.

  • Glass repair

    If you have glass cover in your contract, our glass provider is available as usual. Contact us on our DriverLine 0344 493 7659

  • Service booking

    If you have maintenance in your contract please do not book any service or repair direct with a servicing garage. All bookings must be made through the DriverLine 0344 493 7659

  • Roadside assistance

    If you have roadside assistance in your contract, the AA is available as usual. Contact us on our DriverLine 0344 493 7659

  • Tyres

    Please only request a tyre service if your tyres are damaged, punctured or if the tread is work down to the legal limit. The legal limit for tyre change is 1.6mm – You can find out more about tyres hereContact the DriverLine 0344 493 7659

General Advice

We recommend that you stay informed by checking the latest information published online by the UK Government.

Coronavirus (COVID-19): UK government response.

You can also subscribe to receive Covid-19 email alerts from the Government.

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