Helping our customers

COVID-19 measures

Keeping people safe, and your organisation mobile.

In response to the outbreak of coronavirus (COVID-19) we are working to ensure that we can continue to provide services to keep you safely on the road - and support limiting spreading the virus.

We would like to therefore ask for your cooperation to ensure we can offer the necessary support during these challenging times.

As soon as there are new measures or updates regarding our services, you will find them here.

Repair, maintenance and tyre availability 

We ask you to only request critical repairs, vehicle breakdown appointments and MOT. This is to ensure we keep as many drivers as possible safely on the road and mobile.

If your vehicle needs to go to the garage or if you have uncertainty about what is considered critical at this time, please contact our DriverLine 0344 4937 659

It’s important to note that we will only be able to service a vehicle when it is required - if vehicle does not need immediate servicing it will not be booked in.

Some garages are restricting some services such as collection and delivery – and we are urging customers to clean their vehicles before handover. 'While you wait' servicing, MOT and tyre booking has been suspended.

Financial Support

If you are experiencing financial hardship, and need help, please contact us. We will look for ways to support you, and discuss your options around financial support to maintain your agreement or the early release from your contract. 

Request Financial Support

Please allow up to 21 days for a response from us. We’re dealing with an unprecedented number of requests and working hard to get to your request as quickly as possible.

Response times

To help us support front line personnel and their vehicles we would also like to ask for your patience and understanding if it takes longer to respond to your query.

Latest information

If there are changes in our services, you can find the latest updates here.

  • Accident Management

    If you have Accident Management cover in your contract, our accident management partner is available as usual. Contact us on our DriverLine 0344 493 7659.

  • Glass repair

    If you have glass cover in your contract, our glass provider is available as usual. Contact us on our DriverLine 0344 493 7659

  • Service booking

    If you have maintenance in your contract please do not book any service or repair direct with a servicing garage. All bookings must be made through the DriverLine 0344 493 7659

  • Roadside assistance

    If you have roadside assistance in your contract, the AA is available as usual. Contact us on our DriverLine 0344 493 7659

  • Tyres

    Please only request a tyre service if your tyres are damaged, punctured or if the tread is work down to the legal limit. The legal limit for tyre change is 1.6mm – You can find out more about tyres hereContact the DriverLine 0344 493 7659

General Advice

We recommend that you stay informed by checking the latest information published online by the UK Government.

Coronavirus (COVID-19): UK government response.

You can also subscribe to receive Covid-19 email alerts from the Government.

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