Helping our customers
We would like to therefore ask for your cooperation to ensure we can offer the necessary support during these challenging times.
As soon as there are new measures or updates regarding our services, you will find them here.
Repair, maintenance and tyre availability
A big “Thank you” to the large number of committed independent garages in our network who are continuing to support our drivers with maintenance and repairs.
Many vehicles will need work in the coming weeks, so if you have a maintained contract you must use our Service Booking line – 0345 250 0000 – to book work. It’s vital that we control the service slots, so we can prioritise key workers and those most in need, while making sure your job is handled promptly.
Booking in directly with the garage will hamper our efforts to allocate the slots fairly, so we may reallocate bookings if they are not made through our Service Booking line
For your safety and the safety of others, please keep your vehicle in a roadworthy condition – you can read the Government’s guidance about how to check your vehicle is safe to drive here.*
Some garages are restricting some services such as collection and delivery – and we are urging customers to clean their vehicles before handover. 'While you wait' servicing, MOT and tyre booking has been suspended.